Tigersourcing Client Service Principles
Our client service principles direct us in pursuing excellence in client service. Every client will be treated in a manner that makes them feel respected, valued. Everything we do is to ensure client always receive the foremost attention. We will listen to what the client wants and expects by responding
appropriately and coming up with a viable solution. We work together with the client in a flexible manner to help the client develop and fulfill the objectives. We take time to study the unique needs of client and gather the appropriate information and deliver the result to client on time.

We take responsibility for our client’s full satisfaction and we timely request the client’s satisfaction feedback to learn which aspects we can do better for clients to further enhance our client service.

We are a dedicated young team committed to achieve 100% client satisfaction. We strive to provide exceptional client services: meeting and exceeding client expectations and cultivating repeat and loyal clients. We pledge to provide flexible and comprehensive services.

The following principle guide us in pursuing excellence in clients service and ensure the client is at the forefront of everything we do.
◆ Treat each client in a manner that makes the client feel welcomed, valued and respected.
◆ Listen to what the client wants and expects by maintaining an engaged composure, asking questions and responding appropriately.
◆ Also recognize the individuality of clients and respond appropriately with a viable solution.
◆ Be a valuable asset in helping the client develop and fulfill their objectives.
◆ Work together to develop flexible, customized and long-lasting solutions.
◆ Take time to understand client's product/service and business operations by gathering the appropriate information. Deliver what we promised.
◆ Take responsibility for our client's satisfaction.
◆ Provide relevant, high quality, and useful information in a timely manner and respond to all internal or external enquiries within 24 hours. If no final answer is available yet, follow up with a date of when the answer will be delivered.
◆ Exceed client expectations in both delivery and satisfaction.

Your Challenge
Do you want to benefit from the abundant labor and manufacturing capacity in China but the following issues holding you back?
◆ Language and cultural barriers
◆ Financial cost of routine business trips.
◆ Time dedicated to business trips and lengthy vendor qualification process.
◆ Lack of right contacts to make the right move.
◆ Lack of experience when dealing with Chinese strategic mentality.
◆ Risk of not getting what you expected after placing an order and paying for it.

We deliver
Tigersourcing can act as your sourcing office in China and help you saving your valuable time, money and resources.
Tigersourcing experts will work for you and get back to do what you do the best. Whether it's supplier identification, pre-qualification or price negotiation, our sourcing service is making your business deliver a better bottomline.

We can help you:
◆ Select, pre-qualify and check out the background information of the manufacturer.
◆ Communicate with the potential vendors regarding your requirements.
◆ Receive the quotations and negotiate the price on your behalf.
◆ Organize and supervise manufacturing.
◆ Make sure your order is delivered on time and within the budget.
◆ On-site and in process quality control and inspection.
◆ Shipping and handling pre-shipment quality inspection. Payment consultation.

Your Benefits
Using our sourcing services, you do not have to:
◆ Limit your choices to English speaking manufacturers only.
◆ Make frequent visits to China to check on your suppliers.
◆ Buy from the middleman and pay the big mark-up added by the traders.
◆ Waste your valuable time on the unqualified suppliers.
◆ Unaware of the fact that you are being ripped off.
◆ Fooled by the unrealistic promises of Chinese suppliers.
◆ Even though the saving margin varies for different industries, our clients have experienced an average savings of 15% to 50% with our sourcing services.